Thursday, 20 July 2017

Order Taking Services

call center for order taking

Outsource Order Taking To Axiom BPM

The industry has arrived at the greatest development in past few years. After all, most businesses simply watch who sells their product through website, social media,radio, television or see the advertisement, and then make a call or click on the order button.

This fast process demands that business must have a round-the-clock process which allows callers or website visitors to place their orders successfully.

But more often than not, businesses who have not employed order taking services miss out on such important aspect at addressing their customers immediate needs. In the end, they loss profits and their competitors surge past them quickly.

In response to such difficult situation, AxiomBPM offers enhanced service by supplying quality experts to address such pressing need. We have the representatives who work 24 hours-a-day to ensure of perfect customer satisfaction.

At AxiomBPM, our service works together with real-time web system which is linked directly together with your company website or together with your email.

Our representatives convert your inbound calls directly into sales and go into the order within our real-time online system. You will see the process working as well using your own login, or we could send the data instantly to you through email.


Our Services Include:


  • Live order taking
  • Catalog order taking
  • Sales order entry


Why Delegate to Axiom?

We have that edge and give it to you when it comes to order taking services. At AxiomBPM, live order taking services has gone over automated systems such that the power to verify customer data on the phone is employed.

We know this is vital as this involves assortment of financial information which human interaction can well present.

We know so well that clients would always prefer to talk with an active representative and provide their order rather than talking to an automatic machine.

To hold on the equipment is much more frequently observed instead of hanging on the representative. Even when customer dangles up our representatives can give them a call back and then try to convince these phones buy our product or services.

Using our Services to supplement an in house staff or even while your only order taking strategy may have a significant effect on your cost and rise in profits figures.

Whenever your infomercial is released or perhaps a customer visits your site who would like to get your product, creating a call is frequently the customer’s first selection for getting in touch with you to be able to place or question your items the services you provide.

Our friendly reps will confer with your clients and satisfy all of them with their queries. This aspect is essential in case your product or services are complicated or even the customer wants more details or clarification concerning the product before they purchase them.

Moreover, our services are available to attend your calls 24/7/365 to ensure that you do not lose any of your sales or inbound call. Each and every call is going to be clarified in your account of the company.

Summary messages with particulars of every single message received around the particular day will be delivered to your email or it can also be e-mailed for you instantly.

Personalized call confirming. Enhanced routing features including automated menu selection and call overflow in position to facilitate cost-effective handling of huge call volume spikes.

Charge cards are approved and knowledge are transferred towards the client through guaranteed connection. Our inbound sales hype for order taking guarantees greatest area of conversions from inbound calls, clients details are maintained for future references even when a caller doesn’t make an order.

Later on, the same database can be used as outgoing calling and create the lead that will save overhead of selling later on.


Answering Service

Phone answering service

As a company which excellent track record in answering services, AxiomBPM specializes in offering effective and accurate answering services that considerably saves the time and money of callers.

We have experienced professionals who are assigned to work on the deliverables for any new and old client. These employees have been continuously trained even with their accreditations to render answering services.

The AxiomBPM Process of Answering Service

Our qualified team of professionals takes the messages in behalf of your company and provides the information quickly. These employees are at work all hours of the day, seven days a week and all throughout the year, such that no call to your business remains unattended.

More so, each and every call is picked and necessary information from your customers are obtained by the AxiomBPM answering service workers.

The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.

Upon completion of the call, the operator then dispatches the message to where it is supposed to be. With the timely response and appropriate action, our clients need not worry about any single call!


Our Answering Services caters to the following needs:



Reach out to us if you are looking for live phone answering service.


Wednesday, 19 July 2017

How To Grow Your Business By Outsourcing

While starting a business it is very important to always understand your limitations at all time. This is one important focal point if the growth has to be consistent.

When a business is in its nascent stage, you might be the lone ranger, but as the business grows and as the work expands, you will need more people to assist you in the different departments.

You are bound to feel stagnated if the business is not moving forward because of the ever increasing workload.

But then, it is very important to know and understand that business can never stop or slow down at any instance, and thus it is imperative that outsourcing is looked into.

It is but natural to be skeptical at the outset, because you are handing over the control of your business to someone else, but if the initial jitters are handled maturely, you will realize that is a must if the business does not want to be affected.

Outsourcing is not limited to big businesses these days, and with the advancement of technology many small businesses can now outsource their functions too.

There are plenty of high quality professionals available who can do the jobs without levying exorbitant costs and with great efficiency.

Digital Marketing functions like web designers, translators, social media executive etc., can be easily delegated to professionals in the market. These professionals who are freelancers come on board as part time subcontractors and do not levy any overhead charges which will ease the financial burden on the parent company.

Initial stages of outsourcing should not rushed into, and time should be taken to arrive at service providers.

Now businessmen realize that by delegating the jobs to professionals will not only save them the extra charges but will also allow them to build a better brand in the market as they will not bother about the things which they are not versed in. You can have access to the huge pool of human capital out in the market and this will combine with your business to make it a profitable venture.


Figuring out when to outsource

For every business set-up, the timings and the things to outsource are different. Figure out if the in-house department is carrying out all the jobs satisfactorily, that is they are not over worked, because this might then compromise the quality and efficiency of the work at hand.

This is when you know that it is time to outsource, and you should not approach it in lack luster manner. Learn to let go, for this will help you in doubling the revenue in the longer run.

Also, if the businessman has all the plans ready it might not be such a bad idea to outsource few jobs right at the outset. Make a list of the all jobs and functions that are being performed but which are wasting the time more, that is the return in investment is not that high. This list will then be the go to list as far as delegating jobs are concerned.

What to outsource?

Once you have figured out the reasons to outsource, it is now up to you to decide what exactly to outsource?

The list which you have chalked out earlier will once again help you. Observe the tasks that you have to do over and over again, tasks which are very time consuming and tasks which can easily be passed off. There are professionals out there who do these very jobs with far greater efficiency. It might seem as an extra cost at the initial stages, but when the profits come trickling in this decision will stand vindicated. This will also allow you to focus on important areas of growth and brand building, and you can then enjoy the benefits from both sides.

In the current day and age almost anything and everything can be outsourced because there are so many freelancers and contractors available for all domains. However, one should guard against being too outgoing, in the sense that just because you are not good at it does not mean you have to outsource it. Identify the strengths and weaknesses of your business and then decide accordingly. Make sure that you are not outsourcing anything which is related to the core philosophy of your business.

For instance, if you are a technology based company, there is absolutely no point in delegating something which is related to technology. However, other areas like bookkeeping, social media and the rest can be easily outsourced. This will allow you to focus solely on the technology aspects of the business. This will also allow you to build your brand and will help you grab the market share, and in the longer run you can be the best in the business in this particular domain.

Although it is difficult, we take a look at some of the typical areas which are outsourced:

Before we get into the different specific areas, there are three wide domains under which the specifics fall.

These are:

  1. Highly skilled tasks which need constant monitoring, for instance a job of a CFO
  2. Repetitive tasks, like back end operations which involve data entry etc.
  3. Needing specialized knowledge of a particular domain


Now getting into the specifics, here are few roles which can be easily delegated:


1. Virtual Assistance

One of the biggest help available in the market in the current day and age is that of a Virtual Assistant. These VAs can take up time consuming tasks like social media handling, video editing and/or maintaining blogs to keep the customers updated.

They can be contacted over the telephone, or over the Internet. So much time can be saved by delegating these small yet important things to the VAs, and time saved in revenue earned. There are a number of options easily available out in the space, which makes the task of roping in a Virtual Assistant an easy job.

Well VAs can also set up a dinner date if the case may be, this exemplifies the reach and worth of outsourcing, more so of the VAs.


2. SEO and marketing, more about tracking growth

Search engine optimization, or SEO has assumed a lot of prominence these days, especially if the business is like an online portal, or website based entity. Instead of hiring an in-house staff, delegating these activities to freelancers who just do this is a much better option.

This is more like connecting the business to the customers. Also, marketing a particular brand is the biggest domain these days. There are freshers, college graduates who come up with disruptive ideas to market a brand, and they should be snapped up by the businessmen.

The fact that these freelancers have no such obligation to fall in the line will make them think out of the box. Also, they have the ears close to the ground and this makes them an asset. They know how to find the audience to market the brand, why not go out and take advantage of their skills.


3. Customer Care

If there is a business, and there are customers there are bound to be problems, and a lot of questions which need to be resolved. Thus the help desk in any company is a very important department, but then does it have to be you who answers the call every time. Certainly no!

One can easily delegate this arduous and repetitive jobs to specialist BPO. Questions like refunds, order status, And despite the bad reputation of the call centre, they are reliable and they know how to get the job done with conviction. of the bad rap call centres get, the truth is that many outsourced help desk services are not only reliable but also intelligent, and customer friendly.

For this venture to be successful, the company needs to find a BPO which understands the business and the type of services to be provided.


4. Bookkeeping and Payroll function

Bookkeeping is a very important area for any company as it involves accounting and different financial connotations attached to it. Hiring full-time employees to perform the specialist tasks like bookkeeping operations is not the required solution.

In the ever-growing market space, and with the evolving laws and tax regulations, it is best advised to leave the job to the specialists. Also, hiring a full time employee in house will not serve the purpose as this will increase the overhead costs. Freelancers will only levy costs depending on the service provided, and this will ease the costs too.

The fact that finances and accounts need a lot of time as well as immaculate amount of planning more so when the financial year draws to a close, thus it has to be looked into by experts as this will save you from a lot of problems.



It is but natural to have mixed feelings about Outsourcing, but currently it has become quite a normal affair. It depends on how you want your business to grow and expand, and it also hinges on your strengths and weaknesses. There is help available out there, thus go out and expand your potential.